How we protect your data

Information we collect

We collect the minimum data required to send ambulances, provide medical care and maintain our platform. That includes:

• Contact details (name, phone, email) you provide while booking or signing up.
• Incident details, patient vitals and clinical notes documented by our paramedics.
• Device, location and usage data generated when you interact with our website or mobile app.
• Payment information (tokenized) when you pay for premium transfers or subscriptions.

How we use your information

Your data keeps our operations running smoothly. We use it to:

• Dispatch the right ambulance crew, update dispatchers and communicate with hospitals.
• Alert you about arrival times, service updates and follow-up care instructions.
• Improve our website, app and customer experience through analytics and internal diagnostics.
• Meet regulatory requirements and defend against fraud or abuse.

Sharing and disclosure

We only share your information when necessary. Partners and vendors that process data on our behalf are contractually bound by confidentiality and only receive the data they need to fulfill their function.

We may disclose personal data if required by law, to protect vital interests, or in connection with a merger or sale of the business.

Security & retention

We use technical, administrative and physical safeguards to protect your data. Access is limited to trained personnel and sensitive data is stored with encryption at rest and in transit.

We retain personal information only as long as needed to fulfill the purpose for which it was collected, comply with legal obligations, or resolve disputes. When data is no longer needed, it is securely deleted or anonymized.

Your rights

You can request access to the information we hold about you, ask for corrections, or request deletion unless we are required to retain it for legitimate business or legal reasons. You may also oppose processing or ask us to restrict it.

To exercise these rights, contact ambkpt5@gmail.com and clearly describe your request.

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