Refund eligibility
Refunds apply only to paid non-emergency transfers or ancillary services where the booking was canceled before the crew departed or when an error on our end prevented delivery of the agreed service.
Refund Policy
When and how refunds are issued
Effective March 19, 2026 � We specialize in emergency care, so requests for refunds are handled case-by-case to ensure fairness and compliance with medical regulations.
Non-refundable situations
- Emergency ambulance rides where the crew already provided care or transport.
- Missed appointments due to incomplete or inaccurate information supplied by the requester.
- Requests canceled after the crew has departed for the pickup location.
How to request a refund
Email billing@medihelpservice.com or call +91 600 205 0336 within 48 hours of the event and include the booking reference, date, service type and reason for the request.
We will acknowledge receipt within 2 business days and aim to resolve eligible requests within 5 business days. Refunds are issued to the original payment method unless otherwise agreed.
Adjustments & credits
For non-emergency plans or subscription-style support, we may offer pro-rated credits toward future transfers when a refund is not appropriate.
Disputes
If you disagree with a decision, reply to our confirmation email outlining the issue so we can escalate internally. We reserve the right to decline requests that do not comply with this policy.